Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed with Wholesale Pallet Co. are processed, shipped, and delivered. By purchasing from wholesalepalletco.com, you agree to the shipping and delivery terms outlined below.

If you have any questions about shipping, freight costs, delivery requirements, or order availability before placing an order, please contact us at +1 (228) 446-1628.

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1. Service Area

Wholesale Pallet Co. provides wholesale pallet and truckload delivery throughout all 50 U.S. states and also serves international customers in more than 150 countries worldwide.

Certain destinations may require special shipping arrangements or additional freight charges. These may include:

• Remote rural locations
• Islands and offshore territories
• Limited-access properties
• Areas with restricted truck access
• Locations affected by local freight or import restrictions

If you are unsure whether we can deliver to your location, particularly for an international or remote order, please contact us before completing your purchase. Our team can confirm delivery availability and provide an appropriate freight quotation.

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2. Order Processing Times

Orders are normally prepared for shipment within 2 to 4 business days after payment has been successfully received and cleared.

Once payment has been confirmed, our warehouse team will:

• Prepare your pallet or truckload order
• Verify the merchandise
• Arrange pickup with the appropriate freight carrier
• Provide shipment and tracking information once the order has been collected

Business days do not include Saturdays, Sundays, or public holidays.

During periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

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3. Shipping Methods & Freight Carriers

Wholesale Pallet Co. primarily ships pallet and truckload orders using professional freight services.

Depending on the size of the order, delivery may be completed through:

• LTL — Less Than Truckload freight
• FTL — Full Truckload freight

The freight carrier used for an order may depend on:

• Delivery destination
• Shipment dimensions
• Pallet weight
• Quantity ordered
• Carrier availability
• Delivery efficiency
• Freight cost

We reserve the right to select the carrier and shipping method we consider most appropriate for each order.

Domestic and international freight shipments may include tracking and cargo insurance during transit.

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4. Freight Delivery Requirements

Because liquidation pallets and truckloads are transported using commercial freight vehicles, customers must ensure that the delivery location is suitable for freight delivery.

The buyer must provide a valid residential or commercial address that can be safely accessed by a standard freight truck.

For easier unloading, we recommend having access to equipment such as:

• Loading dock
• Forklift
• Pallet jack

If this equipment is unavailable, lift-gate delivery may be available for an additional charge.

Customers are responsible for ensuring that:

• The delivery address is accurate.
• The road leading to the property can accommodate a freight vehicle.
• Adequate vehicle clearance is available.
• No physical obstacles prevent freight access.
• Someone is available to receive and sign for the shipment.

Freight orders generally cannot be left unattended.

If delivery cannot be completed because of an incorrect address, unavailable receiver, restricted access, refusal of delivery, or another customer-related issue, the buyer may be responsible for additional storage, redelivery, return freight, or carrier charges.

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5. Shipping Costs, Surcharges & Taxes

Shipping charges are determined according to factors such as:

• Delivery destination
• Pallet weight
• Shipment dimensions
• Number of pallets
• Type of freight service
• Carrier rates

Shipping charges may be displayed during checkout or provided through a separate freight quotation before the order is finalized.

Additional freight charges may apply for services including:

Lift-Gate Service

Required in some situations where the customer does not have a loading dock or forklift.

Residential Delivery

Some freight companies apply additional charges when delivering pallets to residential addresses.

Limited-Access Delivery

Additional fees may apply to locations that are difficult for standard freight vehicles to access.

Delivery Appointments

Some freight carriers may charge for specific scheduled delivery windows.

Inside Delivery

Additional charges may apply if the customer requests that merchandise be moved beyond the normal freight delivery point.

Redelivery

If the carrier must attempt delivery more than once because the customer is unavailable or the location cannot accept the shipment, redelivery charges may apply.

The customer is responsible for applicable sales taxes, duties, customs fees, VAT, import charges, or other government fees required by the destination.

Wholesale Pallet Co. does not automatically pay or reimburse customs duties or international import charges unless explicitly agreed otherwise.

For large orders, international shipments, or full truckloads, contact us at +1 (228) 446-1628 for freight information before placing your order.

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6. International Shipping

Wholesale Pallet Co. serves international wholesale buyers and may provide door-to-door delivery to supported destinations worldwide.

International shipments may include:

• Shipment tracking
• Freight coordination
• Cargo insurance during transit
• Commercial invoices
• Packing lists
• Required freight documentation

International customers are responsible for complying with the import laws and regulations of their country.

This includes responsibility for:

• Customs duties
• Import taxes
• VAT
• Customs clearance charges
• Product import restrictions
• Customs inspections
• Local documentation requirements
• Delays caused by customs authorities

Before ordering, international buyers should research whether the merchandise being purchased can legally be imported into their destination country.

Wholesale Pallet Co. may provide available product and shipping documentation to assist customers with customs clearance when requested.

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7. Delivery Appointments & Estimated Transit Times

Many LTL and FTL freight deliveries require a scheduled appointment.

Once your shipment has been dispatched, the freight carrier may contact you directly using the telephone number provided with your order.

Customers are responsible for:

• Providing an accurate telephone number
• Responding to the freight carrier
• Confirming delivery appointments
• Being available during the agreed delivery period

Estimated delivery times after dispatch are generally:

These timeframes are estimates only and are not guaranteed delivery dates.

Shipping delays can result from:

• Severe weather
• Freight carrier capacity
• Customs processing
• Holiday periods
• Peak shipping seasons
• Transportation disruptions
• Events beyond our reasonable control

Wholesale Pallet Co. is not responsible for indirect losses, lost profits, or consequential damages resulting from freight delays outside our reasonable control.

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8. Inspection at Delivery & Damage Reporting

We take reasonable care when preparing and securing pallet shipments for transportation. However, freight damage can occasionally occur.

Customers must inspect their shipment before signing the delivery receipt or Bill of Lading (BOL).

Check for visible damage to:

• Pallet wrapping
• Boxes
• Cartons
• Pallets
• Merchandise
• Straps or other packaging

If visible damage is found:

1. Clearly write the damage on the delivery receipt or BOL before the driver leaves.
2. Take clear photographs and videos of the pallet and damaged areas.
3. Photograph the external packaging.
4. Keep all packaging materials.
5. Contact Wholesale Pallet Co. as quickly as possible.

Visible shipping damage or receipt of an incorrect pallet should be reported within 24 hours of delivery.

Damage discovered only after unpacking should be reported within 48 hours of delivery.

When reporting a problem, provide:

• Order number
• Description of the issue
• Photographs
• Videos where possible
• Delivery paperwork if requested

Claims submitted after the stated reporting periods may not qualify for review or resolution.

Do not dispose of damaged merchandise, pallets, boxes, wrapping, or packaging until the freight claim has been completed.

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9. Risk of Loss

Risk of loss or damage may transfer to the customer once the freight carrier has collected the shipment from our facility or fulfillment location.

Where cargo insurance applies, compensation for damaged or lost merchandise remains subject to:

• Freight carrier policies
• Insurance terms
• Claim investigation
• Documentation requirements
• Carrier liability limitations

Wholesale Pallet Co. may assist customers with legitimate freight claims where appropriate, but approval or payment of a carrier or insurance claim cannot be guaranteed.

Customers purchasing particularly valuable or large shipments may wish to arrange additional freight or cargo insurance.

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10. Refused, Unclaimed or Undeliverable Shipments

Customers may be responsible for additional costs where a shipment is refused, left unclaimed, or cannot be delivered because of a customer-related issue.

Examples include:

• Incorrect delivery address
• Customer unavailable during scheduled delivery
• Failure to respond to the freight carrier
• Refusal to accept the shipment
• Restricted access to the delivery location
• Failure to pay applicable freight surcharges

Charges may include:

• Return freight
• Redelivery charges
• Carrier storage fees
• Additional handling fees

If merchandise is returned, any eligible refund will normally be considered only after the shipment has been returned and inspected.

Approved refunds may exclude freight charges, storage charges, handling costs, and other nonrecoverable expenses associated with the shipment.

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11. Local Pickup

Local pickup may be available for customers near our operations on the Mississippi Gulf Coast, United States.

Customers interested in collecting an order should contact us before purchasing to:

• Confirm pickup availability
• Arrange a pickup date
• Confirm loading requirements
• Receive any applicable pickup instructions

Customers collecting pallet merchandise must bring a suitable vehicle capable of safely transporting the order.

The buyer is also responsible for bringing any loading or transportation equipment required unless other arrangements have been agreed upon.

Risk of loss transfers to the buyer once the merchandise has been loaded onto the customer’s vehicle.

Local pickup orders do not incur normal freight delivery charges.

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12. Freight Quotes

Because wholesale pallets vary considerably in size, weight, value, and destination, freight charges can differ between orders.

Customers purchasing:

• Multiple pallets
• Full truckloads
• Heavy merchandise
• Oversized inventory
• International orders

are encouraged to contact us for a freight quotation.

For assistance, call:

+1 (228) 446-1628

Please have your delivery city, state or country, ZIP/postal code, and the merchandise you intend to purchase available when requesting a quote.

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13. Address Accuracy

Customers are responsible for checking that all shipping information provided when ordering is complete and accurate.

Please verify:

• Customer name
• Company name, where applicable
• Street address
• City
• State
• ZIP or postal code
• Country
• Telephone number

Wholesale Pallet Co. is not responsible for additional freight expenses resulting from incorrect or incomplete delivery information supplied by the buyer.

If you notice an address error after ordering, contact us immediately.

Address changes may not be possible after the carrier has collected the shipment.

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14. Delivery Delays

We make reasonable efforts to process and dispatch orders within the estimated timeframes provided.

However, some circumstances are beyond our direct control.

These may include:

• Weather emergencies
• Natural disasters
• Carrier delays
• Road closures
• Vehicle breakdowns
• Customs delays
• Labor disruptions
• Government restrictions
• Unexpected freight congestion

Where practical, we will assist customers in obtaining updated shipment information from the carrier.

Estimated shipping and delivery dates should therefore not be treated as guaranteed arrival dates.

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15. Order Tracking

Where tracking is available, shipment information will be provided after the freight carrier has collected the order.

Depending on the carrier, tracking may include information such as:

• Shipment status
• Current location
• Estimated arrival
• Delivery appointment information
• Carrier contact details

Customers should regularly monitor their tracking information and respond promptly if a carrier attempts to arrange delivery.

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16. Customer Responsibility

By purchasing from Wholesale Pallet Co., the buyer agrees to:

• Provide accurate delivery information.
• Ensure the destination can accommodate freight delivery.
• Be available to receive the shipment.
• Inspect merchandise at delivery.
• Report damage within the stated timeframe.
• Pay applicable duties, taxes, and freight surcharges.
• Follow applicable import regulations for international shipments.
• Cooperate reasonably with freight carriers where delivery appointments or claims are involved.

Failure to meet these responsibilities may result in additional shipping or storage charges.

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17. Changes to This Shipping Policy

Wholesale Pallet Co. reserves the right to revise or update this Shipping & Delivery Policy when necessary.

Any updated terms become effective when the revised policy is published on wholesalepalletco.com.

Customers are encouraged to review this page periodically, particularly before placing a new order.

Continued use of our website or placement of an order following an update constitutes acceptance of the current Shipping & Delivery Policy.

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18. Contact Us

For questions about:

• Shipping
• Freight quotations
• Delivery locations
• International delivery
• Pallet delivery requirements
• Damaged shipments
• Tracking
• Local pickup
• This Shipping & Delivery Policy

please contact us:

Wholesale Pallet Co.
Website: wholesalepalletco.com
Phone: +1 (228) 446-1628
Location: Mississippi Gulf Coast, United States

Our team will assist with shipping and order-related questions whenever possible.